Referral Process: Between Ages 18-59

Contact an independent enrollment broker for enrollment: (MAXIMUS) 1-877-550-4227. The qualified service coordinators at Supports Coordination can assist you in getting into contact with an independent enrollment broker.


  1. Make a referral to Maximus.

  2. Maximus will set up an appointment within 5 days of the referral.

  3. Maximus assessor will meet with the individual and complete an initial assessment.

  4. Maximus will facilitate with the individual's physician to obtain a Physician's Certificate (within 30 days).

  5. Once Physician's Certificate is obtained, Maximus will make a request to the AAA to have a LOCA completed to determine medical eligibility for waiver services (within 30 days).

  6. After LOCA is completed, Maximus will make a request to the local CAO to determine financial eligibility (within 45 days).

  7. Maximus will offer the individual a choice of a service coordination agency to facilitate services (offered at Maximus' initial visit).

  8. Upon state approval (Office of Long-Term Living), the support coordinator will meet with the individual and offer choices of direct care providers as well as assist in facilitating any additional support services the individual needs.

I appreciate that my SC takes time to discuss my health and that he talks to my whole family when we meet. I also like the way that my son gets reimbursed to take me to see my family. That's very important to me.

Hari Timsina

Contact Supports Coordination to learn more.