Referral Process: Between Ages 18-59

Contact an independent enrollment broker for enrollment: (MAXIMUS) 1-877-550-4227. The qualified service coordinators at Supports Coordination can assist you in getting into contact with an independent enrollment broker.


  1. Make a referral to Maximus.

  2. Maximus will set up an appointment within 5 days of the referral.

  3. Maximus assessor will meet with the individual and complete an initial assessment.

  4. Maximus will facilitate with the individual's physician to obtain a Physician's Certificate (within 30 days).

  5. Once Physician's Certificate is obtained, Maximus will make a request to the AAA to have a LOCA completed to determine medical eligibility for waiver services (within 30 days).

  6. After LOCA is completed, Maximus will make a request to the local CAO to determine financial eligibility (within 45 days).

  7. Maximus will offer the individual a choice of a service coordination agency to facilitate services (offered at Maximus' initial visit).

  8. Upon state approval (Office of Long-Term Living), the support coordinator will meet with the individual and offer choices of direct care providers as well as assist in facilitating any additional support services the individual needs.

When I have a problem, I call my SC and he meets with me to fix the problem every time.  He is like a friend to the family.

Nandi Khanal

Contact Supports Coordination to learn more.